Techtek support center
How can we help you?
Contact Us
- ID:
- 03228673
- VAT number:
- CZ03228673
- Bank account
-
2400630545/2010
Fio banka, a.s., V Celnici 1028/10, Praha 1
- IBAN EUR
-
CZ91 2010 0000 0027 0063 0547
FIOBCZPPXXX
- IBAN GBP
-
CZ19 2010 0000 0029 0190 4903
FIOBCZPPXXX
FAQ
Payment options
Credit card
Paypal
You will receive the invoice after we dispatch the item.
You can download all invoices and receipts directly from your customer account.
You can also use our chatbot which will give you after verification with order ID and e-mail your invoice.
Exchanges, returns & refunds
To ensure that your return is processed as quickly as possible, please send your order or the product you wish to return, together with a copy of the invoice, to the following address:
Techtek s.r.o.
Smetanova 2359/6
67801 Blansko
Czech Republic
IMPORTANT: Write your order ID clearly below the address on the envelope
For faster processing of your return, please see our instructions and assistance for returns on the following Returns webpage:
Returns
For more information on our returns policy, please click on the "Returns and Refunds Policy" link at the bottom of this webpage or follow this link: Right of withdrawal
Upon your withdrawal, we will refund all payments received from you, including delivery costs (except for additional costs arising from choosing a non-standard delivery method), without undue delay and in any case not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any case, you will not incur any fees as a result of such a refund.
Refunds may be withheld until we have received the goods back, or you have supplied evidence of having returned them, whichever is earlier.
For more information on our returns policy, please click on the "Returns and Refunds Policy" link at the bottom of this webpage or follow this link: Right of withdrawal
Returns can be made for a period of up to 30 days after the receipt of your delivery. After this period, it is no longer possible to request a return with refund. For more information on our returns policy, click the "Return & Refund policy" link in the footer of this webpage or follow this link:
Right of withdrawal
Shipping and delivery
We offer various shipping options. For exact delivery time please refer to our Shipping policy:
Shipping Policy
If you have received an incorrect product, please contact us via e-mail [email protected], use the Contact us form on the page Contact or write us a message via our chatbot. Please include photos of the product which you received to speed up the process.
You can check the status of your order via our Chatbot or you can contact us directly via e-mail [email protected]
You can contact us in the following ways:
Chatbot on the side of the page
Contact form via the webpage Contact us: Contact
Email: [email protected]
Are you looking for a battery, charger, toner, or other accessories for your device?
Easy and fast searching with our modern AI technology!
At Techtek, you will find a wide selection of replacement batteries, chargers, toners, and other accessories for various types of devices. To help you find the right product as quickly as possible, we have created an advanced search interface that, thanks to AI technology, allows you to quickly find exactly what you need.
The easiest way to find the right product: We recommend using the exact product code found on the original accessory you wish to replace. This code is usually located directly on the battery, charger, toner, or other accessory and may contain a combination of letters, numbers, and symbols. The code may look like this, for example: AB12345XY or LN-6789.
Before placing your order, please double-check the following information from your original battery against the product page:
Match Your Original Battery Model
Make sure the model number of your original battery is listed in the product description. This is the most important check!
Check Dimensions and Connector Type
Confirm that the dimensions, connector type, or position of contacts match those of your original battery to ensure a proper fit.
Check the voltage
Ensure the voltage listed in the product details tab is close to that of your original battery (a slight difference is acceptable).
Check Your Device Model
As a final check, verify that your device model is listed in the product description to confirm overall compatibility. There may be multiple compatible battery models for certain devices, so please take a moment to confirm these details. If you’re purchasing an internal battery for a laptop or tablet, we highly recommend opening the device to verify the battery model inside. If you’re unsure, feel free to contact us before ordering.
Submitting the Order
After verifying correctness, add the product to your cart, submit your order, and look forward to a package full of energy from Techtek!
In the picture, you can see where the code is usually located on your accessory. Copy it exactly.
Tips for Choosing the Right Battery:
- Check that the voltage of the new battery matches the voltage of the original battery.
- Compare the capacity (mAh)—a higher capacity means longer battery life.
- Make sure the dimensions of the battery are the same as the original battery.
What to do if you can't find the product? If you can't find the product you're looking for even after entering the code or device name, we're here for you. Just use the contact form where you can write to us. We recommend including as much information as possible about your device in the message (e.g., brand, model, type, photos of the label or accessory). We will be happy to advise you or find a suitable alternative for you.
Our goal is for you to find exactly what you need with us, and to be sure that you've purchased the right product. Thank you for trusting us, and we look forward to helping you with your selection!
Need information about your order?
On this page, you can easily find all the information you need for your order.
Overview of Your Order
Get a quick overview of delivery details and the products you have ordered.
Download Invoices
All invoices for your order are available in one place whenever you need them.
Current Order Status
Find out the current stage of your order—from receipt to delivery.
Options to Change Your Order
If your goods have not yet been shipped, you have the option to modify or cancel your order.
If you enter the wrong combination more than 3 times in a row, access to this page will be blocked.
Do you need to process a complaint or return goods?
On the Returns Assistant page, you can easily enter all the necessary details for a complaint or return and receive detailed instructions for returning your item.
Step 1: Enter your order ID and email
To view information about your order and submit a complaint or return, please enter your order ID and the email used during purchase.
Step 2: Choose the type of request
After logging in, choose whether you want to make a complaint or return the goods. Goods can only be returned within 14 days of delivery.
Step 3: Select goods and reason
Select the specific products you wish to complain about or return, and enter the reason for your request (e.g., damage, not meeting expectations, wrong size, etc.).
Step 4: Add details and submit
Fill in all remaining details required to process your request, including a description of the reason for the complaint or return. After completion, you will be provided with the address to send the goods and the option to create a shipping label.
At Techtek, handling complaints is simple; our Returns Assistant will guide you through the entire process.
Business customers
We understand that many companies require an official price offer to proceed with internal approvals—even for purchasing a single item. At our e-shop, we're committed to making your ordering process smooth and straightforward.
If your organization needs a formal quote simply reach out to us through the contact form below or via email. Please provide details about your desired product(s), and our team will prepare and send you a price offer.
Once your team reviews and approves the quote, just send us your confirmation. We'll then finalize your order, issue a proforma invoice for easy payment processing, and promptly prepare your items for shipping.
We’re here to support your procurement process with efficiency and professionalism, so please don’t hesitate to contact us with any questions or requests. Let us simplify your ordering experience—so you can focus on what truly matters to your business.